Unbelievable

The morons at Charter Communications didn't issue the refund as they stated. And the guy I talked to yesterday did not call me as he said he would.

So again I call them and wait 20 minutes on hold. (I have never once called them and have the recording saying anything other than "we are experiencing ununsual call volumes"). Finally a customer service person answers, not the same one as yesterday, and she is plainly incompetent. She is unable even to recognize the fact that I requested disconnection back in May.

I ask to talk to her supervisor. Her supervisor gives me a completely different story than the one yesterday. Now the local office has to issue the refund, and it can't be done until tomorrow. The guy who promised to call me today apparently didn't promise that at all, according to her. But she promises to have him call me later.

Right.